EBRHA Academy

Good documentation is more than just recordkeeping—it's one of the most effective tools a housing provider can use to protect their business, demonstrate compliance, and resolve disputes. In this course, you'll learn what should be documented, how to document it effectively, and how to create records that support professional housing management. From leasing and move-in documentation to maintenance requests, Fair Housing compliance, resident communications, and record retention, you'll explore best practices that help create clear, organized, and defensible documentation. Whether you manage a single rental property or a large portfolio, strong documentation habits can reduce risk, support better decision-making, and provide valuable protection when questions or disputes arise. Read more

Knowing when to involve an attorney is one of the most important decisions a housing provider or property manager can make. In California’s highly regulated rental housing environment, small mistakes can quickly escalate into costly legal disputes, delays, or penalties. This course explores the difference between routine operational issues and situations that require legal counsel. Learners will identify common legal red flags, understand high-risk scenarios, learn how to evaluate and work with attorneys, and develop a practical framework for assessing cost versus risk. By the end of the course, participants will be better prepared to make informed decisions that protect their properties, their residents, and their business. Read more

Whether you're a first-time housing provider, newly involved in property management, or simply looking to strengthen your foundation, RPM 100: The Basics is designed to give you a clear understanding of how rental housing works. This course introduces the key concepts, terminology, roles, responsibilities, and systems that make up the rental housing industry. You'll learn how rental housing functions as an interconnected system, explore common property types and ownership structures, understand the purpose of rental agreements and documentation, and gain insight into the communication, business, and regulatory fundamentals that support successful housing operations. By the end of the course, you'll have a strong foundational understanding of rental housing and be prepared to build on that knowledge in RPM 101 and beyond. Read more

(This is a 1.5-2 hour course) In this course (part 4 of 4), we’ll walk through California eviction laws—and some of the local nuances that can make a big difference—so you know exactly how to apply them in real-world situations. You’ll learn how to handle tenancy terminations with confidence, from serving the right legal notices to managing security deposits properly and in compliance with the law. We’ll also cover practical mediation techniques to help you resolve issues early, before they turn into bigger problems. By the end, you’ll feel more prepared to navigate difficult situations, stay compliant, and maintain stronger, more professional relationships with your residents. Because navigating California eviction law can feel like solving a puzzle—where the rules keep changing. Read more

(This is a 3-4 hour course) In this course (part 3 of 4), we’ll break down what it really looks like to manage a tenancy with confidence—without getting tripped up by local regulations. It’s built specifically for rental property owners, so everything is straightforward, practical, and easy to put into action. You’ll learn how to navigate city-specific rent control rules, communicate lease changes clearly, and handle everyday interactions with tenants in a way that keeps things smooth and professional. We’ll also walk through proper notices and entry requirements so you can stay compliant and avoid common pitfalls. By the end, you’ll feel more in control of your property, more confident in your decisions, and better equipped to create a positive experience for both you and your tenants. Helping you avoid the kind of misunderstandings that somehow turn into very long email threads. Read more

(This is a 3-4 hour course) In this course (part 2 of 4), we’ll walk through what it really takes to manage a tenancy with confidence—while staying on the right side of local laws. It’s designed specifically for rental property owners like you, so everything is practical, relevant, and easy to apply. Along the way, you’ll learn how to navigate city-specific rent control rules, clearly communicate lease updates to your tenants, and handle day-to-day interactions in a way that builds trust (and avoids unnecessary headaches). We’ll also cover how to deliver proper notices and follow entry requirements the right way, so you can stay compliant and prevent issues before they arise. By the end, you’ll feel more confident managing your property, protecting yourself legally, and creating a positive, professional experience for your tenants.  Because ‘I didn’t know that was a rule’ is not a winning legal strategy.   Read more